Shipping & Returns

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SHIPPING & RETUNRS

Shipping

DOVID-19 Delivery Updates
We are experiencing severer delays with Royal Mail delivering post in the UK. All couriers are experiencing delays or are no longer guaranteeing service to several countries. It is vital you keep up to date with the any developments regarding courier services. Check latest updates here Royal Mail, DPD, Hermes, DHL.

Golden Virgin Production ships worldwide using high service courier e.g DPD, Royal Mail, Hermes, DHL and associated tracking number by the courier.

United Kingdom: Orders need to be placed before 2 pm on any day to ensure it gets next day delivery (24 Hours).

Europe & Rest of World: Orders typically ship out within 1-2 business days from the time the order was placed.

UNITED KINGDOM

FREE SHIPPING FOR ALL ORDERS OVER 50£

(Exclude Northern Ireland, Scottish Highland and Islands, Isle of Man)

SHIPPING RATES:

Standard Delivery 4.60£ (Normally takes 2-5 days).
Express Delivery 6.90£ (24 Hours).
FREE SHIPPING FOR ALL ORDERS OVER 50£

EUROPE

FREE SHIPPING FOR ALL ORDERS OVER 100£

(Include Northern Ireland, Scottish Highland and Islands, Isle of Man)

SHIPPING RATES:

Standard European Tracked Delivery 15£ (estimate 5 to 9 business days)
FREE SHIPPING FOR ALL ORDERS OVER 100£

REST OF WORLD

FREE SHIPPING FOR ALL ORDERS OVER 150£

SHIPPING RATES:

Standard International Tracked Delivery 20£ (estimate 6 to 12 business days)
FREE SHIPPING FOR ALL ORDERS OVER 150£

Returns

Customer satisfaction is of the utmost importance to us. For this reason, if you are dissatisfied with your product/s you may request an exchange or refund within 14 calendar days from the date of purchase. Please complete the Return Form here and give us more details. We will send you a RMA number and issue a refund based on the condition of the returned product/s as follows:

For a 100% refund, the product/s must be returned to us in their original packaging, unopened and with seals intact.
For orders placed in error, a restocking fee of 10£ will be charged to exchange the product if within the 14 calendar day return window.
If the product/s have been opened, we will subtract a processing fee equal to 40% of each returned product’s price.
If 14 days have passed since you were issued the return form, and the RMA tracking number lists no activity indicating it has hit the mailstream, your return will be cancelled and no refund will be provided.

Any refunds will be issued to the original payment method unless store credit is requested. There is no benefit or detriment to either refund option. If you are dissatisfied please complete the Return Form here

Damages

For product/s that has been damaged during transit, please complete the Return Form with all the required details. Also, provide photos and description of the damage and email us at sales@goldenvirgin.co.uk.