Shipping & Returns

Customer satisfaction is of the utmost importance to us. For this reason, if you are dissatisfied with your product/s you may request an exchange or refund within 14 calendar days from the date of purchase. Please complete the Return Form here and give us more details. We will send you a RMA number and issue a refund based on the condition of the returned product/s as follows:

• For a 100% refund, the product/s must be returned to us in their original packaging, unopened and with seals intact.
• For orders placed in error, a restocking fee of 5£ will be charged to exchange the product if within the 14 calendar day return window.
• If the product/s have been opened, we will subtract a processing fee equal to 40% of each returned product’s price.
• If 14 days have passed since you were issued the return form, and the RMA tracking number lists no activity indicating it has hit the mailstream, your return will be cancelled and no refund will be provided.

Any refunds will be issued to the original payment method unless store credit is requested. There is no benefit or detriment to either refund option. If you are dissatisfied please complete the Return Form here