Introduction to the online shop

Terms of use

The is a online ecommerce selling products for Golden Virgin Production Ltd to personal and business customers. Specific elements – Online information Activity of the company: Selling products via Email & Internet .

Company address: Kemp House, 152-160 City Road, EC1V 2NX, Greater London, United Kingdom
Company No: 12394968
VAT: GB340 7829 93
Email :
Phone number service: +44(0) 2036 934 487 or +44 (0) 7447 992 071

The use of our eCommerce and the realization of your purchases through it, is determined
and governed by the following terms and conditions. Before entering and using the online
store,, please read carefully and make sure that you understand and agree with these terms, rules, statements, and conditions, as your continued use and browsing on, implies your explicit and unreserved consent and acceptance.

A) Provided information

1) General

Golden Virgin Production Ltd reserves the right to unilaterally modify or change the content of at any time without prior notice. Visitors / users have the responsibility to check periodically whether any modifications have been made to these Terms of Use. The Company informs users through this web site of any changes to the terms of the transactions. Any modification or change does not apply and does not affect already placed orders. The COMPANY is committed to the accuracy, completeness and completeness of the information provided in the online store, regarding the identity of the COMPANY and the transactions provided through the online store. The Company, in good faith, is not responsible for and is not bound by electronic data entries made by error / omission in common experience and is entitled to correct them whenever they perceive their existence.

The terms and conditions of use of the website and the transactions carried out through it
do not affect the mandatory provisions of United Kingdom law. Ecommerce contracts are
made in English, which you declare that it is understood (writing and reading).
It is forbidden to use the ecommerce by minors or by people lacking legal capacity.
Entering at the web site, you declare that you are an adult and you have legal capacity, and you are committed not to permit the use of your information and passwords by minors or by people lacking legal capacity. If such use is made of your data and codes, you are responsible. For this reason, please observe the basic rules of online transaction security.

2) Product information

THE COMPANY provides information on the characteristics of the goods, the identity of the supplier – producer, such as his business name, trade name, etc., the total price of the products and the methods of payment, performance of the contract, return and withdrawal. The consumer has been fully informed before giving his consent and purchasing the products. The Company provides extra virgin olive oil based on the specifications of the World Organization for Olive Oil of European and UK legislation.

3) Methods of payment

  • Deposit in bank account: For bank details email us
  • Via credit cards
  • Via Paypal account

B) Limitation of liability

It does not guarantee the availability of the products displayed in the online store, but it
updates on the basis of the available information about the availability or not of the
customer concerned and undertakes, in the event of a change in the data, to inform
customers in good time about the unavailability, has no further responsibility. The Company is responsible for gross negligence and willful misconduct in the event of delay in the delivery of the ordered products and for information that it itself or for the services it
provides through its website.
The online store provides content (ie information, names, pictures, illustrations), products
and services available through the site as applicable. The online store of the Company is not responsible for any technical problems that may arise to users when they attempt access to the site or during the visit to the site and are related to the operation or compatibility of their own infrastructure using of the website. Furthermore, the Company does not bear any responsibility for acts or omissions of third parties and in particular unfair third party interventions in products and / or services and / or information available through its online store. Where this site contains references to third-party websites is not responsible for the content of these pages, as well as for any damage or damage that  may result from their use, as the visitor has access to them exclusively with his own choice and responsibility. The Company provides these links to its online store only to facilitate the use of the online store, their use is not obligatory for the visitor / customer and the fact that they are taken in the online store does not imply that the COMPANY approves or accepts their content.
Under no circumstances shall the Company be liable civilly or criminally for any damage
(whether positive, special or re possessive, which is indicative and not restrictive,
alternatively and / or cumulatively consists of loss of profits, data, lost profits, monetary
satisfaction, etc.) a visitor to the ecommerce or a third party for a reason connected with the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information made available by him and / or any non- allow third party interventions in products and / or services and / or information made available through it.

C) Intellectual and Industrial Property Rights

All content of the online store, including badges, signs, images, graphics, photographs,
drawings, texts, etc. constitute the intellectual property of the COMPANY and are protected under the relevant provisions of UK law, European law and international conventions or intellectual property of third parties for which COMPANY has been licensed for its own exclusive needs and the operation of the ecommerce.
It is forbidden any copy, transfer or creation of derivative works based on that content or
misleading the public about the actual provider of the online store. Reproduction,
dissemination, transmission, retransmission of material, or any other use of the contents in any manner or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder.
It is forbidden to modify the Site and its elements or to reproduce or publish or distribute or in any other way use the Site and its data for any public or commercial purpose unless
otherwise permitted herein.
In particular, the names, images, logos and insignia representing the online store under the trademark Golden Virgin Production Ltd or third parties and their products or services are trademarks of the COMPANY or third parties respectively protected by the relevant
trademark laws. Their appearance on the site should in no way be construed as a transfer or assignment of a license or right to use them.

D) User liability

The user / personal customer / business customer agrees and undertakes to use the
services, information and data of the online store for personal and private use and solely for legitimate purposes and in a manner that does not restrict or impede its use by third parties. The visitor is obliged to use the site in accordance with the law, the fair practice and the present terms, and not to commit any acts or omissions that may cause damage or malfunctioning or affect or endanger the provision of the services of

Obliged not to use the electronic shop shopping signal:

1. Mission, publication, send an e-mail or otherwise transmit any Content that is illegal for
any reason, causing unlawful attack and damage COMPANY or to any third party or affects the confidentiality or privacy of any person information

2. Mission, publication, send an e-mail or otherwise transmit any content that causes a
breach of morality, social values, sunless

3. Sending, publishing, sending by e-mail or otherwise transmitting any content for which
users are not entitled to broadcast under the law or on current contracts (such as inside
information, proprietary and confidential information acquired or disclosed as part of a
business relationship or covered in confidentiality agreements).

4. Sending, posting, sending by e-mail or otherwise transmitting any content that violates
any patent, trademark, trade secret, intellectual property.

5. Send, post, email, or otherwise transmit any material that contains software viruses or
any other code, files or programs designed to interrupt, challenge or otherwise damage,
destruction or equipment of the operation of any software or computer hardware.

6. Willful or unintentional violation of applicable laws or regulations.

7. Harassment of third parties in any way.

8. Collection or storage of personal data relating to other users.

E) Periodic Changes

Golden Virgin Production Ltd and its ecommerce is constantly
expanding, updating and improving its website, and related products and services, it will also renew this policy. We encourage you to read this process at regular intervals to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

F) Return Policy

The Company supporting E-Commerce enables you, through the fullness of the descriptions of which you post on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily. Wanting to highlight the benefits of using the internet on our everyday markets below, we provide the terms and conditions for returning defective or non-defective products. Return Form

1) Product Returns Due to a Delivery Error or defect

In all cases where other than sold, by type or quantity, or missing property previously agreed in writing with the Company, the customer returns the products for inspection and error. In this case the expenses the return of the products to the company as well as the costs of return to the customer shall be borne by the Company as long as the return proposed by the company is respected, specifically with the courier company we cooperate and following prior communication with us at the telephone and email.
Refunds are only accepted when the products returned are in the same condition as when they were received, without being tampered with and the packaging should be intact, without being opened in any way and bearing all the features and characteristics delivered (eg label, etc.). So, it would be good for you to check carefully at the moment of delivery of our products the intact of their packaging. The product may be returned even if its packaging has been opened if a defect is found within that content which is inconsistent with the nature of the product and is not the effect of misuse by the consumer or violation of the instructions for use of the product in its contents. In each case, the return of the product to be replaced should be done with all the documents accompanying the product (eg invoice, retail receipt, etc.) and under the condition the product has not been removed from its packaging.
After the return of the product, the defect mentioned by the customer is checked and then
we communicate with him by using the data he has declared for his information on the
results of the inspection. If the defect or the error is found and can be replaced by the
product of the order or other after the choice of the customer, the replacement us realized
or otherwise the cancellation of the transaction, in case of unavailability of the same goods with another new product of the same quality and price, in reasonable time for
replacement. For more information / clarifications, please contact our store at or email at If the transaction is
canceled, the refund of the original purchase is made in the same way as the initial payment of the customer to the Company.
In particular, in the case of credit card / debit card payment, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided for under the contract it has concluded with the customer without any relevant COMPANY’s responsibility now. The Company following this information is not responsible for the time and manner of execution of the settlement regulated by the mentioned contract.
In the case of bank wire transfer, the refund will also be made by bank transfer to the
client’s own account. In the event that the products are returned damaged or incomplete, the Company has the right to claim compensation from the customer, the amount will be determined by the condition of the products and the Company has the right to make the settlement against the claim of the customer unilaterally and wholly or partially.

2) Return of non-defective products – Right of unjustified withdrawal from the customer

You have the right to return the entire order or part thereof without having to notify us of
the reason within 14 calendar days of delivery. The cost of the return is borne in this case by the customer.

Withdrawal is subject to the following conditions:

The customer must return the product in the same condition as it was when it received it, ie it has not been tampered with and its packaging is intact or it has not been opened in any way and has all the features and characteristics with which it has been delivered (eg tag, etc.). The return of the product should be accompanied by all documents accompanying the product (eg invoice, retail receipt, etc.) and full packaging. Return of the item is accepted only if the purchaser has first paid out any amount paid by the company for sending the item to him and the shipping costs for the return of the item.
The withdrawal statement is made in writing through the form we offer to the address of
our producers (Withdrawal Statement), in accordance with the standards set by the General Secretariat of Consumer, which after filling in and signing it should be sent by e-mail to and our Company is obliged to send a confirmation of receipt of the written statement of withdrawal as soon as it comes to it.

Following the withdrawal notice, COMPANY is obliged to reimburse the price received within 14 calendar days of receipt of the products. If the transaction is canceled, the refund of the original purchase is made in the same way as the initial payment of the customer to the COMPANY. In particular, in the case of credit card / debit card payment, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided for under the contract it has concluded with the customer without any relevant COMPANY’s responsibility now. The Company following this information is not responsible for the time and manner of execution of the settlement regulated by the mentioned contract.
In the case of bank wire transfer, the refund will also be made by bank transfer to the
client’s own account.
The customer is liable to compensate the company if he has made use other than what
necessary to ascertain the nature, characteristics and operation of the goods in the period up to the declaration of withdrawal. The nature, characteristics and operation of the goods should be ascertained on the basis of the information provided on packaging of each product as well as the supplementary information provided by the company and without opening the packaging of the goods use the product. The company is willing to inform the customer of any question about the nature and operation of the products by providing additional information material electronically or otherwise. In the case of opening, it will not be possible to return it due to the nature of the product and the degradation that de facto exists

.For any information or contact with our company you can find us on +44 (0) 2036 934 487 or +44 (0) 7447 992 071 or email

G) Privacy Policy

1) The Company, created this website for the sole purpose of serving the customers. The website is simple and friendly to use while being designed to meet the specific needs of each user. In order to achieve your best service, it is important for you, our customer, to understand that you must provide us with specific information regarding the handling of your order and which are preserved by us.

This Privacy Policy Statement and the attached Terms and Conditions of this website
describe the method of collecting data from the website, the use of
such data by us and the terms and conditions of use of this website. This Privacy Statement refers only to your personal data that you provide to us during your orders on this website.

This Privacy Policy also describes how to use, share and protect your personal data, your
choices about your personal information, and how you can communicate with us. Please
note that our online store complies strictly and strictly with the applicable law as set out in
the General Personal Data Protection Regulation of the current national, EU and UK legal
and regulatory framework for the protection of personal data.
For your inquiries regarding this Privacy Policy, and any matter relating to the processing of your Data and the exercise of your rights, you can contact us at +44(0) 2036 934 487 or +44 (0) 7447 992 071 or by emailing

2) What is personal data

The term “personal data” refers to natural person’s information, such as your name, postal address, e-mail address, telephone number, etc. that identify or could identify your identity, hereinafter referred to as “Personal Data or Data”.

3) What is the Processing of Personal Data

Any act or set of operations carried out with or without the use of automated means in
personal data or in sets of personal data such as collection, registration, organization,
structure, storage, adaptation or alteration, recovery, search for information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, limitation, erasure or destruction.

4) Your Data is required to be granted?

The granting of Data to the Company is necessary to achieve the purposes set in the Privacy Policy. If you refuse to provide the information flagged as obligatory on the Sites, it will be impossible to achieve the basic purpose of collecting the particular Data, and for example, it may be impossible for the Company to fulfill the sales contract or to provide the other services available on the Sites.
Specifically for the execution of the order, the sale and any transaction through the web
shop as well as for the ordering of the products of the company, the client will be required
to make known some personal data and absolutely necessary and appropriate for the
intended purpose. When you place your order you will be required to enter the e-mail
address, login password for the user to enter the online store and then you will be asked for the full name, shipping address, billing address of the order (if different from the shipping address), pricing information (if an invoice payment has been chosen), the number of a contact telephone, your e-mail address and, in cases where the invoice credit card / debit card, card number, expiration date, and 3-digit security code.

You will also be asked for the absolutely necessary personal information for accepting
cookies according to our marketing and promotional tools (newsletter), which, provided that you provide them, are deemed to have given your consent for that purpose. You can
withdraw your consent at any time by requesting that you not receive newsletters from our company. For any information, complaint or clarification, contact our store at +44(0) 2036 934 487 or +44 (0) 7447 992 071 or email: Your submission of your personal data means that you consent to such data being used by our employees and our authorized associate for the reasons mentioned above. The requires its employees and website maintainers to provide their users with the security level mentioned in this Privacy Statement. Every order processing requires the collection of personal information, for delivery or booking of an order. Any supporting document, or item, element certifying and declaring the identity of the customer remains strictly confidential and is controlled only by the responsible department and the responsible officers and partners of

In no other case can share with others your personal information without your prior consent, unless this is required by lawful means. Please be aware that under certain conditions, it is permissible or required by law or judgment, the collection, use and disclosure of your personal data that have been collected online without your prior consent (for example judgment).

If you refuse to provide the information flagged as obligatory on the Sites, it will be
impossible to achieve the basic purpose of collecting the particular Data, and for example, it may be impossible for the Company to fulfill the sales contract.

5) How we use your Data

We want to offer you the best experience when shopping. In order to achieve this, it is
necessary to get a complete picture of you, combining the data we have collected. Personal data protection legislation allows us to do so in the context of our legitimate interest and the need to understand our customers in order to provide them with a high level of service. If you ever want to change the way we use your Data, you will find details in sections below to exercise your rights.

At the case the procession of the personal data is realized by third parties, they are
contractually bound to maintain confidentiality and protect the Your data performs work
that is necessary to achieve the goals strictly linked to the use of our Site, its services and the sale of products. Below you will find details on how we use your Data and why:
Product orders: The Company processes your Data in order to fulfill its contractual
relationship, to perform the order of products and / or services, to provide customer service, to comply with legal obligations, to refute, to raise or to enforce legal requirements. If we do not collect your Data at the end of your order, we will not be able to process your order and comply with our legal obligations. Your Data may need to be transferred to third parties for the supply or delivery of the product or service you have ordered. In addition, we may maintain your Data for a reasonable amount of time in order to meet our contractual obligations, such as product returns, according to the legislation. Creating a User Account: The Company processes your Data in order to provide you with account functions and to facilitate the purchase of products and / or services. Contact Us:

The Company uses your Data to respond to your requests / queries, refund requests and / or complaints. The information you share with us enables us to manage your requests and respond to you in the best possible way. We can also keep a record of your inquiries / requests to us in order to better respond to any future communication. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests to provide you with the best possible service and to be able to improve our services based on your own personal experience. Sometimes, we will need to share your Data with a third party providing a service (such as a courier delivery or a technician visiting your home). Without sharing your personal data, we would not be able to satisfy your request. Send newsletter / offer: With your consent, we will use your personal information, preferences and transaction details to inform you via email, internet, telephone and / or social media about products and services, including personalized / personalized offers, discounts, etc. Of course you can revoke this consent at any time.

6) For what purpose do we process your Data?

In particular, we may need to contact you about

(i) the delivery of the order in your area, the management of the sale of the products and the execution of the order,

(ii) confirmation
and identification of the customer in all the necessary circumstances,

(iii) for new or
alternative products offered by our store (newsletter)

(iv) special discounts for our online store

(v) offers and news of our company. You have the option of choosing whether or not
to receive such communications from our online store by sending your request via e-mail
to does not distribute to any other organization or cooperate that is not linked to the e-mail addresses, or any other information related to its users and customers. We remind you that the legal basis for processing your data is primarily the execution of the order and the delivery of the products through the fulfillment of the contractual, your consent where required following the explicit and clear prior information as well as the obligations of our company arising from the law (eg tax legislation, e-commerce legislation).Your personal information is communicated to the appropriate bank (eg credit card number) and deleted from our database immediately after the completion of your order, thus ensuring an even greater level of security. In any case, the use of your personal data is absolutely secure by maintaining a secure online transaction security protocol GeoTrust Quick SSL Premium.

7) Who are the receivers of your Data – How are your Data Shared?

The absolutely essential staff of the company has access to Your Data, which is committed to confidentiality, and our affiliated companies or third party service providers who process your Data as Processors on our behalf and in accordance with our instructions. When using third party service providers, we make agreements that oblige them to implement appropriate technical and organizational measures to protect your personal data. In addition, to them, we only provide the information they need to perform their specific services, they can use your Data only for the exact purposes we specify in our contract with them, we work closely with them to ensure that your privacy is respected and protected at all times, if we stop using their services, any of the data you own will be deleted or rendered anonymous. The Executives on our behalf have agreed and contractually bound the

Company to: (a) keep confidentiality, (b) not send to your Third Data without the Company’s permission, (c) take appropriate security measures, (d) ) to comply with the legal framework for the protection of personal data, in particular Regulation 979/2016 / EU (otherwise GDPR).

8) How long do we maintain your Data?

We retain your Personal Data as long as we need to fulfill the purposes set forth in this
Privacy Policy (unless a longer retention period is required by applicable law). Generally this means that we will keep your personal data as long as you have an account with our
Company. With respect to your Product Data-Related Data, we maintain this data for a
longer period of time in order to comply with our legal obligations (such as tax and
commercial law and for warranty purposes). At the end of this retention period, data will be deleted completely or anonymously, for example by aggregating with other data, so they can be used in an unrecognizable way for statistical analysis and business planning. allows its users to correct, change, supplement, or delete data and
information submitted to If you choose to delete some information, will act to delete this information from its files directly. For the
protection and security of the user, will attempt to make sure that the
person who makes the changes is actually the same person as the user. In order to access, change or delete your personal data, to report problems with the operation of the website  or to make any inquiries contact the online store by phone at +44(0) 2036 934 487 or +44 (0) 7447 992 071 or by email to email address Please note that we will do everything to protect your personal data, but protecting your password on our website is also up to you.

H) What are your rights?

You have the right to access your personal data. This means that you have the right to be informed by us if we process your Data. If we process your Data, you can ask to be informed about the purpose of the processing, the kind of Data you observe, who we give it, how long we store it, whether it is automated to make decisions, but also about your other rights, such as correction, deleting data, limiting the processing and submitting a complaint to the Data Protection Authority.

You have the right to correct inaccurate personal data. If you find that there is an error in your Data, you can apply for us to correct it (for example, a name correction or an update of an address change). You have the right to delete / the right to forgiveness.
You may ask us to delete your data if it is no longer necessary for the above-mentioned
processing purposes or you wish to withdraw your consent if this is the only legal basis.
You have the right to transfer your Data.
You may ask us to receive in a readable form the Data you have provided or ask us to
forward it to another controller. You have the right to restrict your processing.
You may ask us to restrict the processing of your Data for as long as your processing
objection is pending.

You have the right to object and withdraw consent to the processing of your Data.
You may oppose the processing of your Data and we will stop processing your Data unless there are other compelling and legitimate reasons that prevail over your right. If you have consented to the collection, processing and use of your personal data, you may revoke your consent at any time with future force.

Choosing not to receive Marketing Communications. You may choose not to receive marketing communications from the Company by modifying your choices in the My Profile of our Site. You can also choose not to receive marketing communications by changing your email records. Or you can contact us at +44 (0) 2036 934 487 or +44 (0) 7447 992 071 or email:

I) Cookies has the ability to use cookies as part of the facility and the operation of the services through its website. Cookies are text files that are sent and stored on the user’s computer, allowing websites such as to operate seamlessly and without technical abnormalities, to collect multiple user options, to recognize them frequent users, to facilitate their access to it, and to collect data to improve the content of the site. Cookies do not harm users’ computers but also the files stored on them. We use cookies to provide you with information and to process orders, but also to allow us to provide you with promotional content relevant to your interests and needs and at the exit of the site, they are deleted automatically. Please keep in mind that cookies are absolutely necessary for the website to function properly and seamlessly.

J) Affiliates Programme

  • Registrations are subject to approval.
  • Referral cookies expire after 7 days (604800 seconds).
  • Advertising fees rates @ 10% for Golden Virgin Products, 12% for services, payable monthly.
  • Auto-commission is not allowed, ie an affiliate member cannot get commissions from his/her own sales.
  • Tax is exclude from referral commission calculation.
  • Discounts are excluded from referral commission calculation.
  • PayPal membership is required for automated payouts.

K) Accepting the Privacy Protection Procedures implemented by

If you use this website you accept and consent to this Privacy Statement as well as to the
terms and conditions of use of the website communicated through it.